Ever since I got my Forerunner 25 a year ago for my birthday, I’ve had issues with it. It hasn’t been the same problem every time, but the issues have remained consistent and recently, have prevented me from even using the watch. The first set of issues began almost immediately, (October). I went for a run, and went to save it upon completion. After clicking “save”, a screen popped up saying that my run was saved successfully – only problem is, this screen never disappeared. I contemplated on letting my watch die in hopes that my run might still be there once I charged it, but gave up and reset the watch, (which deletes any unsaved/recent activity). After doing some troubleshooting with Garmin, it was determined that the issue was that my watch’s software was out of date and all that was needed was for me to stay on top of the updates. No joke, as soon as I would get a notification saying that my watched needed an update, it would freeze on me. I can’t pre-emptively update my watch for an update that isn’t even available yet. Problem number one.
Problem Number two: Strava upload issues. After runs, my data would successfully upload to Garmin Connect, however wouldn’t sync to Strava. I doubled checked to make sure that I had it set to do it automatically, however it just wouldn’t sync. Again, I called Garmin and was told that the issue was that I had two Garmin Express accounts…how that happened, I have no idea. The Garmin employee I spoke with over the phone deleted the account that appeared to be dormant and reassured me that I shouldn’t have any more issues. Keep in mind my watch is still freezing on the “Run Saved!” screen in addition to this.
Problem number three: my run doesn’t even sync to Garmin Connect! I’ve tried resetting my watch, letting it die, and troubleshooting with Garmin but all to no avail. During my last troubleshooting session, I decided that I had enough and wanted a new watch. With very little fight, Garmin started a service request for me and said that I can send back my watch and get a new one. I sent my watch in the mail fairly promptly since the Oakville Half Marathon is next Sunday and I don’t want to use my phone as a means of keeping pace. However, I just checked the status of my order and saw this:
BACKORDERED?!? ARG!! This is so not ideal. A part of me wishes that I didn’t send my watch away until after the race. I only did it before because I was told 7-10 business days, (with today being the ninth). Here’s to hoping that my shipping status changing ASAP!
-Running Fast, Lifting Heavy
2 thoughts on “Garmin’s Hooking Me Up…I Think?”
Frustrating! I have had excellent customer service from Garmin re. replacement and I hope you have a Happy Ending too. Good luck with your race. !
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I just got my replacement in the mail today – phew! Thank you! Look for my race recap next week!
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